Your Change Management Leader for HR and Marketing Technology Initiatives

Your business has a clear vision…but it takes the right tech stack, well-designed processes, proactive communication and savvy change management to make it all come together...piece by piece.

Fractional Change Management Designed for Small and Medium Businesses

Hi, I’m Jessica Stephenson and I created Mosaic BizOps to provide fractional change management consulting to small and medium businesses (SMBs) who are planning digital transformation, need help with technology adoption, or are currently struggling with employee engagement and operational efficiency.

Whether you have a gap in your tech stack, a leaky hiring funnel, a problem with employee retention…or all of the above – I am your trusted partner from start to finish.

With diverse leadership experience in digital marketing, human resources, software implementation, customer service, event management and sales, I’m a flexible, responsive resource to extend your team’s ability to integrate and execute on your business vision.

Small and Medium Business Consulting | Mosaic BizOps

Fractional Consulting Customized for Your Scaling Business Needs

Fractional Leadership for Marketing + HR Tech

Leadership, multiplied. Need expertise to lead and manage digital marketing or HR technology projects, but not a full-time commitment? We offer fractional project leadership to drive your business forward. Whether it's overhauling your digital marketing infrastructure or migrating your HR technology platform, we’re here to lead the way, part-time.

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Employment Brand Strategy

Build an employment brand that works for you. We guide you through a diagnostic to uncover the foundations of a unique employer value proposition. Then, we leverage a framework to refine your EVP and plan communication channels and elements to attract and retain the right candidates...and to repel the wrong candidates.

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Software Selection + Adoption Support

Navigating the digital landscape just got easier. Is your small business ready to embrace technology for growth? We offer strategic guidance to align your SaaS tech tools with your business vision. From software selection to integration support to user adoption, let's boost your efficiency together.

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Public Speaking + Training Workshops

Inspire, engage, impact. Ready to captivate your audience? As a dynamic public speaker, I bring trending organizational change and talent insights to your events. From commentary on scaling business best practices to motivational talks, let's collaborate to deliver a message that resonates and drives meaningful change.

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Common BizOps Challenges We Solve

Migrating to a new project management tool and facing challenges in adoption?

Not realizing the return on your investment in digital infrastructure?

Ready to use a marketing automation tool, but don’t know where to start?

Need a mentor for an emergent marketing or talent leader?

Wondering why employee turnover is high right after the onboarding period?

Need help handling an HR tech project, like implementing an applicant tracking system?

Ready to revitalize your employment brand to attract the right talent…and repel the wrong talent?

Need to align your workflow tools with your strategic planning efforts?

Hosting an event and need a speaker to demystify the latest tech talent trends?

Memberships, Affiliations and Certifications

Salesforce Trailhead Adventurer Rank

Salesforce Admin with small businesses for over 10 years.
SHRM-CP Certification

SHRM Certified Professional certification held since 2015.
HRCI PHR Certification

HRCI Professional in Human Resources certification held since 2007.
SHRM National Membership

Society for Human Resource Management member since 2006.
HR Indiana SHRM State Council Executive Team

Member of E-Team since 2022.
HR Indiana Conference Co-Chairperson

Co-chair since 2023.
IndySHRM Membership

IndySHRM local SHRM chapter member since 2006. Past president.
Apeiron Network Membership

Apeiron member since 2023. A collective of experienced consultants.

Praise From Those Who’ve Worked With Jessica Throughout Her Career

"I have been fortunate to collaborate with Jess for several years on Marketing, Events and Engagement Programs. She is a great strategist as well as implementer and understands what needs to be done to define a process and execute on it. She has led several projects that we have worked on together that went smoothly because of her ability to see the big picture but also dig into the weeds when necessary. Hopefully we get to work together again soon!"

—Jim Bartek, CEO & Business Architect at Growth Heroes

Jim and Jessica collaborated on projects while she worked at TechPoint.
"I have worked with Jessica for many years; she is wildly creative, responsible, and holds herself and others accountable for goals and/or timelines. Jessica has a deep understanding of business having worked in sales, marketing, human resources, and operations. Amongst her many strengths, she shines in the use and implementation of technology, developing efficient processes, and communication."

—JoDee Curtis, CSP, SHRM-SCP, CPA, Owner at Purple Ink LLC
JoDee and Jessica have served on both the IndySHRM Board of Directors and the HR Indiana Conference Committee together for many years.
"Jessica and I worked closely together for several years. We were a small organization in a constantly-changing environment, so she shouldered a lot of responsibilities. One of the things that always struck me about Jessica was her ability to juggle multiple projects simultaneously while still delivering outstanding results across the board. Her combination of intelligence, organization, self-accountability and work ethic made her an invaluable contributor to our success. Pairing those with her ongoing desire to learn and positive attitude made her an absolute pleasure to work with. I can promise you that engaging with Jessica will be nothing short of a very positive experience."

—Jeff Hallam, VP of Business Development at Human Capital Concepts

Jeff and Jessica worked together for many years at ExactHire.
"Jessica is a remarkable colleague! We worked together on the leadership team for a nonprofit where she served as Vice President of Marketing. She brought with her depths of creativity, new eyes to encouragingly challenge and question, and a go-getter spirit to lead and manage initiatives--no matter how big or small. I learned how to be a better listener, manager and teammate because of the intentional way Jessica approached her work and responsibilities with seeking first to understand, practicing patience and showing gratitude."

—Lauren James, Executive Director at Mitch Daniels Leadership Foundation

Lauren and Jessica worked together at TechPoint.